Leoconnexio Mobile · Last updated: October 6, 2026
Contact us
info@leoconnexio.com — we reply within one business day.
Please include your name, the agency you work with, and the assignment reference number if your question is about a specific job.
Start with your agency
Leoconnexio is a platform that language service providers use to run their interpreting work. Your agency — not Leoconnexio — manages your account, your assignments and your pay.
Contact your agency's administrator for:
An invitation to join, or an invitation that has expired
Questions about an assignment: location, timing, language or certification
Rates, pay, mileage, reimbursements and adjustments
Being suspended from a certification category, or removed from a roster
Corrections to a completed assignment's hours
Contact us for:
The app will not open, crashes, or will not load your assignments
Sign-in problems after your agency has confirmed your account is active
Check-in or location trouble at an appointment
Notifications not arriving
Privacy requests and account deletion
Common questions
I didn't get an invitation. Invitations come from your agency, not from us. Ask your agency's administrator to resend it, and check your spam folder.
I can't sign in. Confirm your agency has activated your account, then check that your email address matches the one they invited. If both are correct, write to us.
Check-in failed at the appointment. The app confirms you are at the appointment address when you tap Start. If your location is unavailable — common in basements and older buildings — move toward a window or doorway and try again. If it still fails, contact your agency so the assignment is not recorded as missed.
My assignment isn't showing. Pull down to refresh My Tasks. If it is still missing, the assignment may have been cancelled or reassigned; your agency can confirm.
I'm not getting notifications. Check that notifications are enabled for Leoconnexio Mobile in your device settings, and that you are not paused with that agency under My LSPs.
My hours look wrong. Your agency sets minimum durations and billing increments, so billable time can differ from elapsed time. Each assignment shows both, with the reason. If it still looks wrong, raise it with your agency.
Account deletion
You can delete your account in the app at Account → Delete Account, or request it at info@leoconnexio.com
Privacy
Our privacy policy is at https://leoconnexio.com/privacy. Leoconnexio never records audio or video of any interpreting session.
Requirements
Leoconnexio Mobile runs on iPhone and iPad with iOS 16.0 or later, and on Android devices with Android 8.0 (API level 26) or later.
The App Store and Google Play only offer the app to devices that can run it, so if you can install it, your device is supported.
You also need an active account issued by a language service provider on the Leoconnexio platform.